EVERYTHING YOU NEED TO KNOW

FAQs

From ordering to shipping and everything in between. These are our frequently asked questions.

Ordering & Payment

We’ve established our reputation for reliability and credibility by offering high-quality cannabis at the lowest prices, ensuring guaranteed delivery through Canada Post Xpresspost. Our commitment to excellence makes us a leading choice for medical patients seeking dependable medical marijuana delivery. With discreet packaging to maintain our customer’s privacy, you can be sure to buy online weed with confidence. From the growers who produce quality products to the efficient processing, packaging, and delivery at our online dispensary, we make sure that we meet or exceed industry standards. Having reputable weeds online resources for customers to purchase cannabis products legally 24/7/365 is the reason why Bulk Buddy has been at the top of this industry for many years.

Only clients who are over the age of 19 and live in Canada are qualified to purchase medical marijuana through our site.

Due to a high amount of fraud/hacked bank accounts coming from the Quebec & Ontario Provinces.  We have decided to implement a mandatory identification requirement for Quebec/Ontario to ensure the safety of the bank accounts. Sorry for the inconvenience and thank you for your understanding.

We accept e-Transfers and cryptocurrency.

Taxes are included in our prices.

1. Visit our official website at Bulk Buddy and create an account. By becoming a member, you will gain access to exclusive offers and discounts.

2. Browse through our extensive selection of premium cannabis products and reputable brands. Once you’ve made your selection, add the items to your cart.

3. Review your order and decide payment with Interact E-mail Transfer or Cryptocurrency then proceed to checkout. 

4. Upon successful payment, a confirmation email will be sent to you. Once your order has been confirmed, please allow 2-5 business days for your items to arrive via Canada Post.

Please remember to use the promotional code: BULK5

at checkout there is a 5% discount. This code is exclusively valid for first-time buyers.

If you would like to add or edit your order, you’ll need to place a new order and email us at the contact via email, contact form, or Live Chat for below with your order number to cancel your original order. 

Once the order is processing/completed or shipped, We will try are best to make adjustments, However, we are unable to make any adjustments to your items or your shipping address.

Yes, you do not need to worry. At the BulkBuddy.co, we are different than other online cannabis dispensaries. We strive to make it easier for Canadians who require medicinal cannabis therapy to access a premium quality-controlled supply of cannabis at an affordable price.

We also understand the importance of our customer’s privacy and we are committed to protecting the confidentiality of your personal identifying information (“PII”). Our website is located on a secure server and database is encrypted.

If you have not received your order within 48 hours after the expected delivery date, please contact us immediately via email. We will conduct an investigation and take the necessary steps to ensure your package arrives to you safely.

If you do not receive any emails, please check your spam/junk inbox. We use an encrypting mailing service, and therefore most mailing services consider it as spam.

During business hours, we may not be able to reply to our emails promptly. We ask for your patience, and we will get back to you as soon as we can!

To clarify how our discount system works is when you add 8 Ounces into your cart (doesn’t matter which strain) or if it is the same strain, your cart will automatically apply 45% off, which you will see the discounted price unless it is on special.

This allows you to build your own half pound while paying the closest and most preferred half pound price for all the strains you’ve selected.

If you wanted less variety, anything with 3 or more ounces qualifies you for 35% off your entire order

– With 2 Quarter Pounds, you get 10% off and with 4 Quarter Pounds you get 15% off

– With 2 Half Pounds, you get 7.5% off

These discounts do not apply to Hash / Kief / Shatter / Concentrates, only Cannabis Flowers.

Whichever option you choose, the dollar $ automatically ends up being very close or on par with one another.

Please be aware of imitators/scammers , and be sure that you are aware of the following points:

1. You should only ever order from this site – https://bulkbuddy.co/

2. Our Customer Service email is [email protected]

3. We will never take an order through email, phone, Facebook or other social media – only through this website.

4. We do not accept any form of payment other than Interac E-Transfer & Cryptocurrency. We do not accept or request any form of a gift card or credit card.

At Bulk Buddy, we take immense pride in delivering top-quality products to our members. If you’re dissatisfied with the quality of a product you’ve received, we’re here to help.

In order to address your concerns effectively, we kindly ask that you provide the following information:

1. Your order number

2. The name of the product in question

3. A detailed description of the issue related to product quality

4. Any supporting evidence such as photos or videos of the product

Once we receive these details, we commit to resolving your product quality concerns as swiftly as possible.

Should you find an issue with any of our products, please reach out to our support team as soon as possible from the delivery date. We will do our utmost to address and resolve the issue promptly. Please understand that we may be unable to rectify concerns regarding orders that exceed this 7 business day period.

If you encounter an issue with your order such as a missing, defective, or incorrect item, rest assured that we are committed to assisting you in rectifying the situation. Here are the steps to follow:

Contact our Support Team: You can reach us through our website’s chat function, by email at [email protected], or by opening a support ticket on our website.

Provide Order Details: In your communication, please include your order number, the name of the problematic product, and a detailed description of the issue. Please also attach any relevant photos or videos of the defective product for a more accurate assessment. Photo of packing slip along with all the products!

Please note that you have up to 7 days from receipt of the order to report any issues.

Following the receipt of this information, we will promptly work towards a resolution. If the product issue cannot be troubleshooted, we will offer a credit to your account in the form of points or a free replacement, as per your preference.

We prioritize your satisfaction and will do our utmost to resolve any product issues swiftly and effectively.

Double check your email was inputted correctly then check your junk folder.

 
 

If your E-Transfer is still pending, or has not been received, this could be due to a number of reasons:

1. We were unable to match your payment to your order when no order number is included in the notes section of your E-Transfer

2. We have not received your E-Transfer because you have sent the payment to the incorrect email address.

3. Your bank has flagged the transaction as suspicious, and needs to be contacted for confirmation to proceed with the transfer.

4. We were unable to accept the E-Transfer, because you have not included the correct question and answer as stated in the payment instructions.

If your order’s payment can not be accepted due to any of the reasons above you will be notified with an email from the accounts team. If no payment is received after 24 hours, your order will automatically be cancelled and can not be re-opened again, a new order must be made.

 

Shipping

Free Canada Post XpressPost shipping over $100, If less  than $100 it will be an addition $20 fee.

We do not ship outside of Canada.

In the unlikely event that Canada Post or any other carrier we might use doesn’t deliver your package on time, please contact us and do not contact the carrier.

We will conduct a search, starting with tracking your shipment. Bulk Buddy will not insure any packages that have the wrong address given.

There will be a Store Credit if your package is lost or stolen due to the courier’s fault. no refunds. ONE REPLACEMENT PER ORDER.

This usually never happens however we like to give our clients full confidence when purchasing from BulkBuddy.co

We will do an investigation before replacing any lost or stolen packages. It usually takes a maximum of 21 days to find out where the package has been, if it is gone we will credit you back or send out a new package at no additional charge.

We do not offer replacement packages on your order if the tracking number says delivered.

Please ensure all your shipping information is correct! Thank you!

We ship orders with signature required on all orders above $250. This is an extra security measure to protect your purchase from postal theft. If you do not want this option for your order, please add a note to your order on the Checkout Page and request for no signature.

However, if you request no signature and your item has been marked as delivered, we have no liability on the package if it is deemed missing.

We offer free Xpresspost shipping on all orders. Please note that this service usually arrives within 1-3 business days to most parts in Canada as advertised by Canada Post. In some cases, if you reside in a rural area or small population city, it may take up to 4 business days, however, usually is the cases for provinces such as New Brunswick and Prince Edward Island.

Orders paid before 11:00AM (PST) will ship the same business day. Any orders paid for after 11:00AM (PST) will be shipped the following business day (excluding weekends & holidays)

If your order is shipped with Canada Post, you will receive a separate email from Canada Post with your tracking information. Please check your junk folder. If you still don’t have a tracking number, please contact us at the contact form below and one of our customer service representatives will look into it. If your order is still on hold, it means that we have not received your payment and your order has not been processed yet.

Canada Post may forget to add an updated scan to the order. This causes the order to appear as if it is not being processed. Most of our orders arrive within three business days. However, it they may be delayed due to unforeseen circumstances. If you have waited four or five business days and nothing has arrived, please EMAIL US directly at the contact form below and we will perform a trace for you with Canada Post.

We pride ourselves as being the leading mail-order marijuana seller in the industry, and therefore we ensure that your order will be taken care of with the same standard. Your order will be discreetly packaged, and flowers will be packaged in a Mylar bag and heat-sealed. They will also be vacuum-sealed to conceal any smell. Bulk orders will be bagged with storage bags and vacuum-sealed.

Bud size will vary in size from small to large and this due to the nature of some strains. For bulk orders, there will be a little to none shake.

Any order over $250 dollars is sent with a ‘Signature Required.” If you don’t want this option, leave a note with your order indicating “No Signature required, Please.”

There are two possible scenarios here:

  • The postal worker delivered the package to a wrong mailbox
  • The postal worker scanned the package as “successfully delivered,” but it’s actually delivered the next business day.

Canada Post says:

An investigation can be done by contacting the addressee to confirm that the delivery took place or to better understand how they receive their mail. The front desk can be checked, mail room, or security room at the address to see if the package was accepted by someone else on the behalf of the addressee.

Areas that can be checked:

  • Community mail box
  • Around the location to see if the package was left in another location. The mail box should also be checked.

In some instances, a delivery scan is entered into our system before the item is delivered. If you believe that the addressee has received the package before we contact you, reply to this email and indicate that the item has been received.

Canada Post may forget to add an updated scan to the order. This causes the order to appear as if it is not being processed. Most of our orders arrive within three business days. However, they may be delayed due to unforeseen circumstances. If you have waited four or five business days and nothing has arrived, please email us directly at the contact form below and we will perform a trace for you with Canada Post.

If you need to change your shipping address you can do so in your account profile. Feel free to reach out to our customer service team & they will be able to submit changes.

Postal theft is a minor issue in some areas, but is relatively common in Nunavut, Ontario, Northwest Territories, and Quebec. We recommend placing smaller orders if you are concerned about your order’s safety.

Purchasers will only be covered up to 25% of the parcel value. Due to the higher risk of theft, lost & confiscated packages,. Unfortunately, there is a much higher % of postal thefts when shipping to Nunavut, Northern Ontario, Northwest Territories, Yukon Territories and Northern Quebec. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will only receive a 25% credit if your package is lost, stolen or confiscated.

If you’re using Canada Post to track the package, this is likely human error. This can occur because the postal worker may handle the postal code incorrectly. If they are off by one letter or digit, then the package will go to another city. This results in a rerouting delay of 1-2 days before the package is sent to the right destination.

We email the tracking number before scanning the package at the post office. It won’t show up as trackable on the Canada Post site until the package is scanned by the post office. The correct tracking should show up by the end of the business day. (Please wait up to 24 hours for your tracking number to show a location before contacting us.

Cannabis

Indica’s are “nighttime” strain and will get your body feeling relaxed. It’ll introduce a mellow and sleepy mood with stress and pain relief. Indica’s are highly suggested when using it to effectively treats sleeping disorders such as insomnia, fibromyalgia, body aches and pains. Indica’s are also commonly used for treating Multiple Sclerosis, Parkinson’s disease, Fibromyalgia and Lupus.

Effects of indica’s: targets the body being mellow, relaxed, carefree, sleepy, couch-lock, and calm.

Sativa’s are known for being a “daytime” strain because they provide you with an uplifting and stimulating effect. If you’ve ever had the giggles after smoking or ingesting cannabis, then it was probably from a Sativa strain. The effects of a Sativa make’s them particularly popular among artists and creatives. Sativas are a great way to start your day. The most popular medicinal benefits range from treating mental and behavioural problems to treating depression, stress and ADHD.

Effects of sativa’s: targets the mind being creative, alert, energetic, euphoria, sociable and cheerful.

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Short for tetrahydrocannabinol, THC is the most common cannabinoid in cannabis. It is the primary psychoactive cannabinoid responsible for the intoxicating “high” that may be experienced when it’s consumed.

CBD is short for cannabidiol and is another common cannabinoid in cannabis. When consumed, CBD affects various processes in your body but does not produce an intoxicating effect.

The most common use of cannabis products in Canada is for pain control. While cannabis isn’t strong enough for severe pain (for example, post-surgical pain or a broken bone), it is quite effective for the chronic pain that plagues millions of Canadians, especially as they age. Part of its allure to buy online weeds is that it is clearly safer than opiates (it is impossible to overdose on and far less addictive) and it can take the place of NSAIDs such as Advil or Aleve if people can’t take them due to problems with their kidneys or ulcers or GERD.

Some other benefits of marijuana are for people who suffer from:

  • Severe Arthritis
  • Multiple Sclerosis
  • Post Traumatic Stress Disorder
  • Fibromyalgia
  • ADD/ADHD
  • Kidney Failure/Dialysis
  • Alzheimer’s Disease
  • Epilepsy
  • Migraines
  • Hepatitis C
  • HIV/AIDS
  • Arthritis
  • Irritable Bowel Syndrome
  • Chronic Pain
  • Back & Neck Problems
  • Eating Disorders
  • Brain Injury
  • Cancer
  • Sleep Disorders
  • Muscle Spasms
  • Anxiety
  • Crohn’s Disease
  • Colitis
  • Auto Accident(s)
  • Chronic Nausea
  • Muscular Dystrophy
  • Gastrointestinal Disorders
  • Parkinson’s Disease
  • Spinal Cord Injury/Disease

A boveda package is a humidity package which can improve the quality of marijuana cannabis by setting the flower to the right humidity level. 62% relative humidity level is right for cannabis. You can never use “too much” Boveda and all you need to do is pop them in a rubber-sealed container along with your cannabis.

A 8 gram Boveda is perfect for 1 ounce of cannabis.
A 60 gram Boveda is perfect for 1 pound of cannabis.

My shatter or budder turning into wax. Now what?
Please be advised that due to circumstances that are out of our control, such as summer heat, humidity and even time. There is always a risk that the shatter you ordered could turn to wax or budder by the time you receive it.

Unfortunately, shatter turning to wax budder is not uncommon when exposed to heat but it does not make your shatter any less safe or any less potent in any way whatsoever. In fact, the terpenes and aromatics will be more present if this happens and the flavour will actually be increased.

We do not offer any reimbursement or refunds if your shatter turns to budder or wax.

No, mould can cause mild to severe health issues including coughing, trouble breathing, headaches, vomiting, diarrhea, heart palpitations, and infections in the lungs. People with asthma or compromised immune systems are most likely to be affected by mould, and could potentially lead to death.

Cannabis, just like any other type of produce, has the potential to develop mould. While some cases do appear in the cultivation process, the majority come after harvest, either during the drying and curing phase or in storage, when moisture levels are too high. Although most cultivators know how to prevent mould growth on cannabis, that doesn’t mean that every crop is perfect. Additionally, if an end-user doesn’t keep cannabis in a cool, dry place, that stash could also be at risk.

Signs of mouldy cannabis:

  • Dampness
  • Musty, sweet, and stale odour
  • Grey or white fuzz
  • Specks of white powder, like white dust.

We inspect all cannabis for mould before purchasing from our growers. However, sometimes they do escape our eye and if you ever do encounter mould in your order, please contact us and kindly let us know.

Cannabis directly interacts with the brain and central nervous system. THC generally produces an intoxicating or impairing effect, even when very little is consumed. In moderate consumption, effects may include a sense of relaxation and pleasant euphoria. THC can also cause unpleasant or harmful effects. Senses may be heightened. The effects vary from person to person and will further depend on strain, consumption method and personal factors like genetics, existing mental health conditions, current mood, age, personality and gender.

This always depends on how much you consume, how you consume it and your genetics, age, personality, gender and other personal biological factors. Effects can take up to 24 hours to fully dissipate, but THC can be detectable in the bloodstream for up to seven days or more, depending on several factors, including frequency of use. There are few reports of secondary intoxication (i.e. from second hand smoke or vape), but it also depends on a number of factors, including dose and ventilation of the space.

The brain continues developing until around age 25, and the use of cannabis may interfere with this development. This is because when consumed, cannabis directly interacts with your brain and central nervous system. Risks are increased with heavy, prolonged consumption and the early onset of use. Learn more about cannabis effects here.

There is limited evidence that suggests cannabis use is likely to precede the use of other legal and illicit substances and the development of addiction to other substances. The majority of people who consume cannabis do not go on to use other harder substances, such as stimulants or opioids.

Driving while experiencing the psychoactive and intoxicating effects of cannabis containing THC is extremely dangerous. Do not drive after using cannabis, and ensure you are informed about the driving laws in your province. Although the effects of intoxication from cannabis that contains THC may wear off, cannabis stays in your system for some time. It is recommended that individuals who use cannabis refrain from driving (or operating other machinery or mobility devices) for at least six hours after using cannabis.

There is no known safe amount of cannabis to use during pregnancy or when breastfeeding. Cannabis use during pregnancy has been linked to low birth weight, and can harm a child’s brain development. Pregnant and breastfeeding women should not consume cannabis, as it could harm the fetus or baby.

No. According to the Cannabis Act, even parents or guardians can face significant legal consequences for distributing cannabis to a minor, including up to a 14-year prison penalty. The rules and penalties for distributing cannabis to minors are different than those set for alcohol distribution to minors.

Inhaling smoke of any kind can lead to lung damage and respiratory problems. Certain smoking practices such as deep-inhalation or holding one’s breath increases these risks. It is known that cannabis smoke contains chemicals and tar that are similar to tobacco smoke.

While we are passionate about the medicinal (and recreational) benefits cannabis offers, we are not doctors. We will do our best to provide helpful and insightful product information, recommendations, and suggestions, but this is not a substitute for professional medical advice.

We strongly urge you to consult a certified, practising medical professional for guidance in selecting product solutions that will work for you. Treating symptoms effectively varies widely between individuals, depending on the specifics of their medical condition, their physiology, and their environment, as well as numerous other factor.

We want you to experience the relief that medicinal cannabis products can offer. Talk to your doctor.

New Arrivals

Some of the new products arriving this weeks

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