Shipping Policy

1.1 Shipping Duration

One of the most common inquiries from customers is “How long does it take to get my order?” Worry not because Bulk Buddy provides you with free express post shipping on every order!

Please take note that the free express post shipping commonly arrives around 2-3 business days in about all parts of the state according to Canada Post. However, if you are living in the provincial areas or in urban areas with small population, like Prince Edward Island and New Brunswick, the shipment of the orders will consume up to 4 business days.

1.2 Tracking Number Not Yet Provided

When you are done with the payment and your order is marked “processing” but Bulk Buddy still didn’t give you a tracking number at 8 PM EST, please reach out to the site immediately so customer service will give you the answers to your queries. But if your purchase is marked “on hold,” Bulk Buddy has not yet received any payments and still waiting for an invoice.

1.3 Late Delivery/No Delivery Updates

Please note that the provided tracking number will tell you the expected delivery date; however, it is not the accurate date for your parcel to be delivered. There are times that your order will arrive earlier than the indicated date of delivery. But in cases when it is already past the delivery date and there’s no updates regarding your order, please do not hesitate to contact Bulk Buddy. On the subject line of your email, indicate your order number and wait for the assistance by one of our customer service representatives.

When your concern reaches us, the customer service representative will immediately get in touch with Canada Post to raise your concern and open a ticket of service for your parcel. The moment that Canada Post opens your service ticket, they will search for your package right away. However, the location of your parcel may take around three to 5 business days. When Bulk Buddy usually demands for a package tracing, your order will not basically arrive at your door step on the following day, but worry not because we ensure you that our customer service representative will support you until you receive your order. J

1.4 Package Failed to Reach the Customer

Although this is situation doesn’t happen frequently, Bulk Buddy guarantees you that your order will get an all-inclusive insurance. That means that in cases that Canada Post marks your package as lost or stolen package; we will fully replace your order. Bulk Buddy wants to keep the trust that consumers gave, as well as provide customers with a good amount of confidence and comfort in their shopping at Bulk Buddy. However, we will not give a replacement order if the tracking number of your parcel indicates “Delivered.”

1.5 Canada Post Tracking Number Indicates “Electronic Information Submitted by Shipper”

If the provided tracking number says that electronic data is sent by the shipper, then do not worry. Bulk Buddy is given the choice to produce a tracking number in our establishment to guarantee effectiveness on packing and shipping out of your purchase. It is basically conducted to provide you with easy access and tracking experience for your order the moment it is dropped and scanned in the post office. This particular update will typically come between 7:30 to 8 PM EST in Ontario, Canada. At that moment, you can immediately see some information regarding the shipped out parcel because it has embarked on its journey to your place.

1.6 Canada Post Tracking Number Indicates “Successfully Delivered” But Order Didn’t Arrive or Order Wasn’t Updated on the Tracking Page

The partner shipping company of Bulk Buddy, which is Canada Post, probably sent your order to the wrong address by accident. The postal staff may sometimes drop your orders at the doorstep of your neighbor or mailbox of others. You may be required to politely go to the neighboring houses and ask if a package with your name on it arrived in their vicinity. If not, then you can go and see if the community mailbox received it.

In some cases, the postal staff will mark the order as “Successfully Delivered” when hasn’t yet reached your place. However, do not worry because it usually arrives at your doorstep the following business day upon scanning. Please allocate some extra time to observe for your order’s arrival.

2.1 From Canada Post

“When our Track tool indicates that a letter or parcel was successfully delivered, it means the item arrived as addressed. Some addresses do not have deliveries directly to your door; you may need to check a second location like a mailroom, front desk, or safe drop location. Also, check with everyone in the household as another member of the house may have received or retrieved the item.

If a signature is shown on Track, see if it matches anyone in the household who may have signed for the item, as we deliver to the address and not to the name on the item.”

2.2 Postal Staff Requiring Signature

For security and documentation purposes, signatures are being asked from recipients every time they receive a package. It is also necessary in securing your orders and investments. In cases that you do not want to affix your signature upon receiving the items, please create a note on Bulk Buddy’s “Check Out” page and write a detailed and solid reason as to why you are against the act. When you haven’t provided a note upon check out and your package is already tagged as “Delivered” by Canada Post, then Bulk Buddy has no responsibility and liability on your order if it is considered lost.

2.3 Signature Necessary for Order

Bulk Buddy exclusively ships out orders that require a signature. There is no exception. Hence, if you do not fancy receiving packages that demand your signature, do know that we are not liable for any lost parcels if the tracking number indicates “Delivered.” If you also do not desire to sign on your parcel, just leave a note upon check out saying that our packaging department is allowed to ship out your order with no signature.

An important notice as of March 2020, Canada Post put a temporary stop on package delivery with signature to lessen human-to-human contact due to Covid-19.

2.4 Package Sent to another Area Indicated in Canada Post Tracking Page

In places like Northern Ontario, Northern Quebec, and Nunavut, postal theft is definitely a wide issue. However, in other parts of Canada it is considered as a minimal problem. Hence, it is suggested that you check out smaller items if you are worried about the security of your packages. The moment that your order is confirmed to be stolen, there will be no refunds for it. That said, you are checking out items at your own risk.

2.5 Canada Post Not Updating Tracking Page

Occasionally, Canada Post fails to update the scan or data of some packages. As a result, the parcel on the tracking page will appear to be still on process or undelivered. Note that most of the purchases arrive at your place at least 3 business days; but, it can be delayed in some cases because of unforeseen situations. If it is already the 5th day since the shipping out, please reach out to Bulk Buddy immediately so we can raise the issue to Canada Post.

2.6 Unique Shipping Service in Small Population Metropolitans

Again, postal theft is not a big deal in other areas; however, it is a popular concern in other places including but not limited to Northwest Territories, Northern Manitoba, and areas with a recorded population that doesn’t reach 2,500. Bulk Buddy suggests to not placing an extremely big purchase in order to be safe from postal theft. It is due to the fact that we are not responsible for confiscated or lost packages.

2.7 Incorrect Address but Order Already on Process

Bulk Buddy is not liable to packages that have been received by the wrong hands due to the customer’s fault. That said, place orders at your own risks and be mindful while making your purchase. Update the shipping and/or billing address right away or reach out to one of our staff immediately.